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Medical device Industry

Overview

Setting up and Testing Dynamic QMS1a for printing is a process that deals with sending opinion surveys about the quality of services and facilities offered to the patients and their families from the Deyta Hospice/Bereavement clients.


The Challenge

Process:-File Download:



- Client Data was wrongly categorized and arranged in the columns.


- The columns in the database would consist of inappropriate data that has no meaning.


- The column names having similar type of data were referred by each client differently so it was important to identify right column names in order to process the file successfully.


Impact

The file would not be processed correctly and will result in errors.


Solution

- Defined and Streamlined file download and it's processing for each client.


- Introduced "Knowledge Base" in the form of documentation that would serve as solution to handle all type errors encountered while processing the file.


- Introduced Review Process backed with "Phase-wise Review Checklist" to avoid any type of human errors at the time of file processing.


Benefits


Achieved 100% Accuracy for processing the client file successfully.
Reduced time for file processing that eventually leads to deliver more files in less time.
Reduced Risk factor for files not been processed on time due to any mistakes.



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